Our History

2013

  • Flooding caused by ex-cyclone Oswald over the Australia Day long weekend in January causes the suspension of ferry services which incementally return to full capacity over a period of 8 days.
  • In March, new shareholding arrangements see a move from the parent company Veolia Transdev to Transdev.
  • On 1 July 2013, the subsidiary name is officially changed to Transdev Brisbane Ferries and the new Transdev brand commences roll out.

 

2012

  • Brisbane's first free inner city ferry service, the CityHopper service, is launched in July 2012, linking New Farm Park, Kangaroo Point, Brisbane CBD and South Bank.
  • Brisbane Ferries is awarded international standards from Bureau Veritas including: Quality ISO 9001: 2008; Environment ISO 14001: 2004; and Safety AS/NZ 4801 and Safety OHSAS 18001

2011

  • Major flooding of the Brisbane River closes down all river services from 10 January.
  • Partial CityCat and CityFerry services resume on 14 February, less than 30 days after the flood event.
  • Full CityCat and CityFerry services resume from all but 2 terminals on 18 April, less than 90 days after the flood event.
  • Transdev and Veolia Transport merge on 3 March, to form Veolia Transdev, the world’s largest largest privately-owned sustainable mobility provider, operating in 28 countries.
  • Brisbane City Council's 18th CityCat, Mudherri, is launched in July 2011.
  • Brisbane City Council's 19th CityCat, Spirit of Brisbane, is launched in October 2011.

 

2010

  • Brisbane City Council's 17th CityCat, Walan, is launched in December 2010
  • Awarded State Australian Marketing Institute Award for Internal Marketing
  • Awarded 10 year contract to continue operating Brisbane City Council's CityCats and ferries
  • Brisbane City Council's 16th CityCat, Gootcha, is launched in July 2010
  • TransdevTSL Brisbane Ferries was awarded a Letter Commendation: Best Practice in Customer Service and Management by the International Transport Forum.
  • Brisbane City Council’s 15th CityCat, Kuluwin, entered into service on 22 February 2010.
  • Three Express Services were introduced from Hawthorne to Riverside during the AM peak.

 

2009

  • Brisbane City Council’s 14th CityCat, Mahreel, entered into service on 27 April 2009.
  • Only 1 LTI (Lost Time Injury) in the last 19 months

 

2008

  • Transfield Services and Transdev officially launched the “TransdevTSL Brisbane Ferries” entity, leading to the eventual phasing out of the MetroLink Queensland brand.
  • Brisbane City Council’s 11th CityCat, Meeandah, entered into service on 4 February 2008.
  • To coincide with this, a new CityCat timetable was introduced, and the Apollo Road terminal in Bulimba was reopened and integrated into the CityCat network.
  • In March 2008, TransdevTSL Brisbane Ferries won the “Operator and Service Provider Excellence” category at the Infrastructure Partnerships Australia (IPA) National Infrastructure Awards.
  • Brisbane City Council’s 12th CityCat, Wilwinpa, was launched by Lord Mayor Campbell Newman on 5 June 2008, and has allowed for the provision of additional weekday peak and off-peak services since 23 June 2008.
  • Annual Customer Growth +2.98%
  • In October 2008, TransdevTSL Brisbane Ferries won the Queensland Medium Business category at the Australian Service Excellence Awards 2007/08, and was also awarded a Highly Commended in the same category at the National level.
  • Brisbane City Council’s 13th CityCat, Ya-wa-gara, was launched by Lord Mayor Campbell Newman on 13 November 2008, allowing for the provision of additional CityCat services from 17 November 2008.
  • In late 2008 it was confirmed that TransdevTSL Brisbane Ferries would receive the Quality Certification of its joint venture parent company Transdev. To earn the Certification, a Transdev business must commit to continuously monitoring and improving its performance.

 

2007

  • In January 2007, the cross river CityFerry service between Norman Park and New Farm Park was reinstated, bringing the number of operational terminals within the network to 22.Annual Customer Growth +3.30%
  • Later in the year, MetroLink Queensland received a "Golden Angel Award for Marketing" for the CityCat 10th birthday campaign.
  • At the end of October 2007, patronage growth since MetroLink Queensland commenced its contract in November 2003 reached 78 per cent.
  • In December 2007 Transfield Services announced that MetroLink Queensland had won the Franco Belgiorno-Nettis (FBN) Award for 2007 – the highest team recognition a business unit or site within the company can achieve.

 

2006

  • An improved CityCat timetable was introduced in April 2006, leading to an increase in CityCat operating hours by 12.5% to 40,000 hours per annum.
  • In June 2006 MetroLink Queensland’s new fuel barge, Tenacious was launched. The 5,000 litre capacity vessel supplies fuel to the CityFerry fleet.
  • Annual Customer Growth +8.72%
  • A state-of-the-art new marine straddle carrier was installed at the Byron Street, Bulimba facility in early October.
  • Later that month MetroLink Queensland received the quality assurance certification ISO 9001:2000 from auditor Bureau Veritas.
  • November marked the 10th anniversary of CityCat services commencing – a major milestone celebrated by Brisbane City Council and MetroLink Queensland.
  • In 2006, over 5.9 million people travelled on the ferry network.

 

2005

  • In June 2005 the second New Generation CityCat, Tunamun (indigenous term for Petrie Bight), was introduced in response to continuous growth in demand for CityCat services.
  • Annual Customer Growth +31.15%
  • 2005 also saw the establishment of MetroLink Queensland’s Marine Training Centre at Quay Street Bulimba, and a refit program for the First Generation CityCats. This involved new engines and transmissions for all eight First Generation vessels.

 

2004

  • TransLink, a Queensland government entity, was established to coordinate the integration of the South-East Queensland public transport system. TransLink provides one single public transport network covering south-east Queensland from Gympie North/Noosa to Coolangatta and west to Helidon.
  • Integrated ticketing was introduced in July 2004 to ensure a consistent fare structure across trains, buses and Brisbane City Council ferries. Just one TransLink ticket will take you wherever you want to go on buses, trains and ferries within this new system. Zones, fares and concessions are standardised across the system, providing one set of rules for everyone.
  • On 1 August 2004 Brisbane City Council's first "New Generation" CityCat, named Beenung-urrung (indigenous term for Highgate Hill), was launched and entered service one week later.
  • Annual Customer Growth +16.04%
  • This new CityCat featured a sleek design with larger side windows and increased seating outside the cabin (the most popular part of the boat). It carries 162 passengers and 3 crew members.
  • To coincide with the launch of Beenung-urrung, a new CityCat timetable was introduced. This provided a significantly higher level of service, with CityCat operating hours increasing by 12.5% to 36,000 hours per annum.
  • The combination of TransLink integrated ticketing, the arrival of Beenung-urrung and the introduction of the new CityCat timetable contributed to a 26% increase in passenger numbers in August 2004.
  • In December 2004 the CityFerry network was restructured. Key improvements included more late night services to Kangaroo Point and the integration of Cross River and Inner City Services to Holman Street and Thornton Street. A new full-colour timetable was also introduced.

 

2003

  • In November 2003, Brisbane City Council assigned MetroLink Queensland, a joint venture between Transdev Australia and Transfield Services, a seven-year contract to operate Brisbane’s CityCat and CityFerry services.
  • MetroLink Queensland became responsible for the operational aspects of the ferry network, maintaining the ferry fleet and associated infrastructure, and marketing the ferry service to Brisbane residents and visitors.

 

1991-2003

  • Prior to TransdevTSL being assigned the contract to operate and maintain Brisbane's CityCats and CityFerries, a company named River Connections was the contracted operator.
  • River Connections was established in August 1991, and was originally responsible solely for the Council's CityFerry fleet.
  • In 1995 River Connections acquired a Byron Street, Bulimba property and transformed it into a modern ship repair facility.
  • The first four high-speed CityCat vessels were introduced in 1996, when River Connections had its contract with Brisbane City Council renewed.
  • In response to strong growth in CityCat patronage, BCC added to the CityCat fleet with another two vessels launched later that year and then a further two in 1998, bringing the total number in the fleet to eight.

CityCats cruise up and down the river quickly at up to 25 knots.

CityFerries and CityHoppers cruise at a more leisurely pace of 10 knots across the river in the inner city.